Frequently Asked Questions

Yes, Goldline is an Australian owned company that has been operating for over 40 years. Though parts and manufacturing are sourced overseas, products are designed and innovated in Australia with afterhours service based in Melbourne, Victoria.

Our products have regular availability of spare parts though some models may be limited in options. Please refer to our online portal or contact us to discuss options.

Goldline kitchen appliances are available at leading appliance retailers nationwide, including Harvey Norman, E&S, and Retravision. To find your nearest showroom, or confirm which locations have displays available, please contact our team. We’d be happy to point you in the right direction.

Regularly clean your cooktop and ensure spills are not left for long periods of time. Prolonged contact can lead to damage as spills may burn onto the cooktop. Ensure your cooktop is installed by a licensed technician and contact Goldline for approved spare parts that are compatible with your cooktop.

Ensure your cooktop is cold and off when cleaning. Avoid alkaline and acidic materials such as vinegar and lemon and do not use abrasive materials. Do not put your burners into your dishwasher as this can cause blockages and damage to the burner base.

Goldline cooktops are made for Natural Gas but include a conversion kit for LPG should it be required.

Yes, and we now offer custom orders! Please contact us to discuss options for alternate configurations.

All Goldline wok burners are no less than 18mj.

The burners are made from aluminium and are sourced from Italy.

Goldline electric cooktops come with a manufacturer’s warranty. Please refer to your product documentation or contact us directly for warranty terms, conditions, and any limitations that may apply.

Regular cleaning of your cooktop is essential to maintain its performance and longevity, as food residue can affect heat distribution and cooking efficiency.

Yes. Induction cooking is one of the most energy-efficient methods available, as heat is generated directly in the cookware rather than the cooktop surface, reducing energy waste significantly. Several factors contribute to this efficiency, including the precision of the technology and how evenly it distributes heat, minimising the extra load on your energy consumption over time.

Yes. Goldline induction cooktops feature a boost function for rapid heating, ideal for bringing water to a boil quickly or searing at high temperatures. This function is designed to handle demanding cooking tasks with ease, giving you more control and flexibility in the kitchen.

Selected Goldline oven models feature a pyrolytic self-cleaning function, which burns off grease and food residue at high temperature, leaving only a small amount of ash to wipe away. This eliminates the need for harsh chemical cleaners and is typically completed within a few hours, making it one of the most convenient ways to keep your oven in top condition.

Yes. Goldline ovens are built with safety in mind, incorporating reliable electronics and quality materials to minimise any risk during everyday use. Each unit is designed and tested to meet Australian safety standards, giving you peace of mind every time you cook.

As a general rule, your rangehood should be at least the same width as your cooktop. For a 90cm gas cooktop, a 90cm rangehood is recommended for optimal extraction performance.

Mesh or baffle filters should be cleaned every 4–6 weeks depending on cooking frequency. Carbon filters used in recirculating models should be replaced every 3–6 months. Regular filter maintenance ensures your rangehood performs efficiently.

Extraction rate is measured in cubic metres per hour (m³/h). For most Australian home kitchens, a rangehood with a minimum extraction rate of 600–900 m³/h is recommended. Larger kitchens or those with high-output gas cooktops may require a higher capacity model.

The gas takes some time to come through and the burners require a certain amount of heat to ensure they stay alight. If the thermocouple in the cooktop does not register enough heat it will activate the flame safety device and the burner will turn off to prevent unnecessary gas flow. As such, we recommend allowing 5-10 seconds for your cooktop to light before using.

The burners on our cooktops are very powerful, as such you may not need as high a setting as you’re used to. Try cooking on a lower setting when cooking for longer periods to avoid overheating. Additionally, ensure your flame size does not exceed the width of your pot base as this will cause your food to cook unevenly and heat to refract back onto your cooktop.

This could be due to high oxygen levels in the room or an issue with the airflow to the burner. Please contact Goldline immediately with a photo of the flames to get direction on what to do next

If your cooktop is covered under warranty, please fill out our Service Request Form for assistance in arranging a service. There are no payment surprises. We’ll gladly walk you through the process step by step. Alternatively, you can contact us on (03) 9799 9660 or email us at info@goldlinecorp.com.au

Please contact Goldline on (03) 9799 9660 where we can help you find a trusted technician. We understand the value of keeping your appliance running at more power and peak performance, and we can provide a valuation of the work required so you know exactly what to expect before any payment is made.

Though your service may not be covered under warranty, you can ensure you’re receiving quality assistance to Goldline’s specifications. Should anything change with your situation, our team is ready to support you through to full resolution.