FAQ

Yes, Goldline is an Australian owned company that has been operating for over 40 years. Though parts and manufacturing are sourced overseas, products are designed and innovated in Australia with afterhours service based in Melbourne, Victoria.

Our products have regular availability of spare parts though some models may be limited in options. Please refer to our online portal or contact us to discuss options.

Please contact Goldline on (03) 9799 9660 for a list of locations with displays.

Regularly clean your cooktop and ensure spills are not left for long periods of time. Prolonged contact can lead to damage as spills may burn onto the cooktop. Ensure your cooktop is installed by a licensed technician and contact Goldline for approved spare parts that are compatible with your cooktop.

Ensure your cooktop is cold and off when cleaning. Avoid alkaline and acidic materials such as vinegar and lemon and do not use abrasive materials.

Goldline cooktops are made for Natural Gas but include a conversion kit for LPG should it be required.

Yes, and we now offer custom orders! Please contact us to discuss options for alternate configurations.

All Goldline wok burners are no less than 18mj.

The burners are made from aluminium and are sourced from Italy.

The gas takes some time to come through and the burners require a certain amount of heat to ensure they stay alight. If the thermocouple in the cooktop does not register enough heat it will activate the flame safety device and the burner will turn off to prevent unnecessary gas flow. As such, we recommend allowing 5-10 seconds for your cooktop to light before using.

The burners on our cooktops are very powerful, as such you may not need as high a setting as you’re used to. Try cooking on a lower setting when cooking for longer periods to avoid overheating. Additionally, ensure you are not using oversized cookware as this will refract the heat onto the knobs and/or the surface of the cooktop.

This could be due to high oxygen levels in the room or an issue with the airflow to the burner. Please contact Goldline immediately with a photo of the flames to get direction on what to do next

If your cooktop is covered under warranty, please fill out our Service Request Form for assistance in arranging a service. Alternatively, you can contact us on (03) 9799 9660 or email us at info@goldlinecorp.com.au

Please contact Goldline on (03) 9799 9660 where we can help you find a trustedtechnician. Though your service may not be covered under warranty you can ensure you’re receiving quality assistance to Goldline’s specifications.