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Thank you for choosing Goldline. To ensure a smooth purchasing experience, please read the following terms that apply to all pre-order products.
Products marked as Pre-Order are not currently available for immediate dispatch. By placing a pre-order, you are reserving stock from an upcoming shipment.
Any estimated arrival or availability date provided by Goldline is an estimate only. While we make every effort to meet these timeframes, arrival dates may change due to manufacturing schedules, international shipping, customs clearance, freight delays, weather conditions, or other circumstances beyond our reasonable control.
Should there be any significant changes to the expected arrival date, we will keep you informed.
Pre-orders are allocated on a first-paid, first-served basis. Your order is secured once payment has been successfully received and confirmed.
Full payment is required to reserve your pre-order unless otherwise agreed in writing by Goldline.
Once the product has arrived at our warehouse and successfully completed our quality inspection process, your order will generally be dispatched within 1–3 business days.
Please note that dispatch times are separate from courier delivery times.
Delivery timeframes begin only after your order has been dispatched and will vary depending on your delivery location and the courier service.
Although Goldline works closely with our suppliers and freight partners to minimise delays, circumstances beyond our control may affect arrival dates.
We recommend not scheduling installation or booking trades until your appliance has been delivered, as Goldline cannot accept responsibility for costs arising from shipment or delivery delays.
If you need to make changes to your order or request a cancellation, please contact our Customer Care team as soon as possible.
Orders may be cancelled prior to dispatch. If Goldline is unable to supply your product within a reasonable timeframe, or if a significant delay occurs, you may request a full refund.
From time to time, manufacturers may make minor improvements or specification updates to their products. Where applicable, Goldline reserves the right to supply the updated model provided it is of equal or greater value and performance.
All gas cooktops and other applicable appliances must be installed by a suitably qualified and licensed installer in accordance with Australian regulations and the manufacturer’s installation instructions.
Improper installation may affect product performance, safety, and warranty coverage.
Customers are responsible for ensuring that the appliance they purchase is suitable for their intended installation space. We strongly recommend checking your existing benchtop cut-out dimensions, cabinetry, clearances, gas and electrical requirements against the product specifications provided by Goldline before placing your order.
Goldline provides accurate product dimensions and installation specifications for all appliances. Goldline is not responsible for products that do not fit existing cut-outs, cabinetry, or installation conditions where the published product specifications have been correctly provided.
If you are replacing an existing appliance, we recommend consulting your installer or builder prior to purchase to confirm compatibility and ensure the appliance is suitable for your installation.
Your Goldline appliance is covered by the applicable manufacturer’s warranty. This warranty is provided in addition to your rights and remedies under Australian Consumer Law.
Nothing in these terms excludes, restricts, or modifies any rights or remedies available to you under the Australian Consumer Law.
These terms are intended to provide clear expectations for pre-orders and installations and do not affect your rights under the Australian Consumer Law.
If you have any questions regarding your pre-order, our Customer Care team is always happy to assist. Thank you for choosing Goldline.
Enjoy added peace of mind with Goldline Care+.
Goldline Care+ extends your standard 2-year manufacturer’s warranty by an additional 3 years, giving you a total of 5 years of protection from the date of purchase for a single fee of $269 incl. GST per appliance.
Designed for complete confidence in your kitchen, Goldline Care+ provides ongoing support, expert service, and trusted protection for your cooktop long after installation.
The Goldline Care+ Extended Warranty must be purchased at the same time as the appliance purchase and cannot be added after the original transaction has been completed.
Please read the Goldline Care+ Terms & Conditions before purchasing.
Goldline Care+ provides additional benefits above your standard manufacturer’s warranty and your rights under Australian Consumer Law (ACL).
Goldline Care+ is available for domestic residential use only and is not available for commercial products or appliances used in a commercial environment, including but not limited to cafés, restaurants, short-stay accommodation, or display homes.
The Goldline Care+ Extended Warranty is provided in addition to your rights under the Australian Consumer Law.
Coverage is subject to the full Goldline Care+ Terms & Conditions, including exclusions relating to accidental damage, misuse, unauthorised repairs, incorrect installation, cosmetic damage, and normal wear and tear.
